Lead – Real Time Analyst (RTA)

Company Description

Sutherland is a global digital transformation and experience‑led powerhouse with more than 30 years of helping the world’s most recognizable brands deliver effortless, intuitive, and human‑centered interactions. We combine deep process expertise, innovative automation, design‑thinking, and AI‑driven technologies to reimagine and elevate both the customer and employee experience. At Sutherland, we believe the strongest relationships are built on trust, value, and shared success — we call it One Sutherland .

Job Description

We are looking for a Lead – Real Time Analyst who thrives in fast‑paced environments, has an exceptional eye for detail, and enjoys optimizing performance at scale. If you have a passion for operational excellence, data‑driven decision‑making, and leading performance outcomes, this role offers a fulfilling career path with high visibility and impact.

As a Lead RTA, you will be the heartbeat o...