Lead – Real Time Analyst (RTA)

Company Description:

Sutherland is a global digital transformation and experience-led powerhouse with more than 30 years of helping the world’s most recognizable brands deliver effortless, intuitive, and human-centered interactions.
We combine deep process expertise, innovative automation, design-thinking, and AI-driven technologies to reimagine and elevate both the customer and employee experience.
At Sutherland, we believe the strongest relationships are built on trust, value, and shared success — we call it One Sutherland .

Job Description:

We are looking for a Lead – Real Time Analyst who thrives in fast-paced environments, has an exceptional eye for detail, and enjoys optimizing performance at scale. If you have a passion for operational excellence, data-driven decision-making, and leading performance outcomes, this role offers a fulfilling career path with high visibility and impact.

As a Lead RTA, you will be the h...