Job Description

A global outsourcing company is seeking an Associate Manager RTA in Pampanga, Philippines. The successful candidate will lead a team monitoring real-time key performance indicators in a busy call center environment. Candidates must have at least 2 years of RTA management experience and be proficient in analytical and reporting skills. This role requires strong verbal and written communication skills, and familiarity with workforce management tools. Flexibility to work during non-standard hours is essential.
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