Job Description

A leading service provider in the Philippines is seeking a Resolution Specialist Team Leader. In this full-time, on-site position, you will oversee the Resolution Team, managing customer escalations and ensuring effective service delivery. Ideal candidates have at least 5 years of experience in customer operations, alongside a strong people management background. Excellent communication skills are crucial for this role, as you will lead coaching sessions and coordinate with various teams to resolve complex service issues. The salary ranges from Php 45,000 to Php 50,000.
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