Lead Retail Associate

RESPONSIBILITY LEVEL:

Provides daily direction on the achievement of store goals. Supports planning of associate work assignments. Understand and abides by policies, procedures, and programs. Typically works on projects and tasks that span 1 day – 3 months. 

PRINCIPAL DUTIES:

1. Directs a variety of tasks including associate break schedules, production processes, and recovery at the end of the day, among others.

2. Oversee that there is adequate coverage at POS and in donations.

3. Monitor and assist with production quality standards while encouraging team to meet their individual production goals.

4. Function as a service experience leader (SEL).

5. Maintain a safe and orderly work environment; ensure employees operate equipment safely and follow safe work practices.

6. Consistently communicate and implement policies and procedures, reporting concerns to leadership.

7. Resolves employees and first le...