Lead Revenue Operations

Job responsibilities:

• Directed the implementation and optimization of Salesforce and Zoho CRM solutions to streamline business processes.
• Improved lead-to-order cycles, encompassing sales efficiency, order management, and support automation.
• Collaborated with executives (CEO, CFO, COO, CMO) to align CRM strategies with organizational goals.
• Facilitated smooth transitions and ensured stakeholder satisfaction through clear communication and engagement.
• Managed teams of developers and business analysts, delivering high-quality CRM projects on time.
• Applied the RACI framework to enhance team accountability and define roles effectively.
• Designed and implemented scalable CRM systems using Salesforce and Zoho CRM.
• Automated workflows to improve efficiency across Sales, Marketing, Support, Finance, and Delivery functions.
• Built actionable dashboards and reports using Tableau and CRM-native tools to s...