Lead ServiceNow ITSM Solutions Engineer

Profile Background

We are seeking a Lead ServiceNow ITSM Developer with advanced expertise in Service Portal and Catalog development, specializing in Identity and Access Management (IAM) workflows and integrations. This role will drive strategic initiatives to deliver secure, automated, and user-friendly service experiences across healthcare IT environments. You will lead the design of IAM-related catalog items, orchestrate complex integrations, and ensure compliance with healthcare and security standards while mentoring the development team.

What will you be responsible for?

• Lead development and customization of ServiceNow ITSM applications, including Incident, Problem, Change, Request, and Knowledge Management.
• Architect IAM-focused Service Catalog items (e.G., user provisioning, access requests, role assignments) with automated workflows and approval chains.
• Design and implement...