Job Description
We are seeking a Lead Engineer to join our growing Contact Center and Telephony team and lead the deployment, integration, and maintenance of our CCaaS (Contact Center as a Service) solutions. The ideal candidate will have in-depth experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations, and a strong hands-on working knowledge of NiceCX systems. This role requires strong technical expertise, project management skills, and a collaborative mindset to deliver seamless contact center solutions.
**In the Role you will:**
+ Lead the design, deployment, and configuration of Nice CXOne CCaaS platforms and integrate with Apollo Router systems to ensure seamless operation and performance.
+ Design, develop, and support self-service IVR applications that provide positive customer experience and streamline contact center operations. Architect the IVR infrastructure, includi...
**In the Role you will:**
+ Lead the design, deployment, and configuration of Nice CXOne CCaaS platforms and integrate with Apollo Router systems to ensure seamless operation and performance.
+ Design, develop, and support self-service IVR applications that provide positive customer experience and streamline contact center operations. Architect the IVR infrastructure, includi...
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