Lead Specialist (Process excellence)

Job Title: Lead Specialist - Process Excellence

Report to (Job Title) Manager / Senior Manager

Location - Bangalore

Job Summary:

We are seeking a highly motivated and detail-oriented Process Excellence Specialist to manage and optimize our Customer Satisfaction (CSAT) processes. The ideal candidate will have a strong background in process improvement, data analysis, and customer experience management. Proficiency in survey tools such as Qualtrics , SurveyMonkey , or similar platforms is essential. This role will focus on driving customer insights, improving satisfaction metrics, and ensuring seamless execution of feedback mechanisms.

Key Responsibilities:

• • Design, implement, and manage end-to-end Customer Satisfaction (CSAT) processes.
  • Analyze customer ...