Lead Specialist (Process excellence)

<p style="margin-bottom:11px"><b><u>Job Title: Lead Specialist - Process Excellence</u></b></p> <p style="margin-bottom:11px"><b><u>Report to (Job Title) Manager / Senior Manager</u></b></p> <p style="margin-bottom:11px"><b><u>Location - Bangalore</u></b></p> <p style="margin-bottom:11px"> </p> <p style="margin-bottom:11px"><b>Job Summary:</b></p> <p style="margin-bottom:11px">We are seeking a highly motivated and detail-oriented <b>Process Excellence Specialist</b> to manage and optimize our <b>Customer Satisfaction (CSAT)</b> processes. The ideal candidate will have a strong background in process improvement, data analysis, and customer experience management. Proficiency in survey tools such as <b>Qualtrics</b>, <b>SurveyMo...