Lead – SQMS Operational Risk Management

Company Description

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees.

For 36 years, we have been entrusted with caring for our clients’ and customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. With this goal in mind, we employ various digital tools and technologies such as speech and text analytics, business intelligence tools, etc. to fetch relevant information from the data that we receive and summarize that in the form of actionable insights for managers to implement and improve performance

Job Description

• Achieves daily, weekly and monthly compliance check goals in accordance with compliance check framework
• Should come up with Improvement Initiatives that adds value to the program and company.
• Maintai...