Lead Support for Ad Sales applications

Role Summary:

Lead support and management of Ad Sales & Affiliate Sales applications, ensuring high availability, performance, and compliance. Drive incident, change, and release management while collaborating with client teams and vendors.

Key Skills: Business Analysis or Product management skill with SQL, JIRA, ServiceNow, GitHub, Data Analysis, Product Management, Solution Engineering, Code Review | Secondary: Python

Responsibilities:

• Provide L2/L3 support for Ad Sales systems; resolve incidents, requests, and enhancements.
• Manage ServiceNow/JIRA tickets, troubleshooting, and escalation.
• Coordinate with client teams for change requests, releases, and DR/BCP planning.
• Perform software installations, upgrades, performance tuning, and capacity planning.
• Support testing, requirement analysis, and documentation.
• Oversee release deployments and environment maintenance from dev to prod.
• Collaborate wi...