Job Description

Position: Lead Software Engineer, SRE, Warehouse Management Systems

The WMOS Production Support Lead plays a critical role in maintaining, troubleshooting, and optimizing the Manhattan WMOS (Warehouse Management Open Systems) application in a high-availability production environment. The role requires deep technical expertise in WMOS , strong problem-solving skills, and leadership abilities to manage support teams, coordinate with stakeholders, and ensure minimal downtime in warehouse operations.

Key Responsibilities 

  • Lead L2/L3 support for Manhattan WMOS and related warehouse applications.

  • Work with Engineering and Architecture teams to design scalable, high-performing solutions for WMS and final mile . 

  • Lead root cause analysis and resolution for critical system issues, ensuring high availability and operational reliability. 

  • Build and enhance proactive monitoring, logging, and alerting mechanisms (., ELK, AppDynamics) for improved system observability. 

  • Partner with Engineering, Product, and Operations teams to prioritize and implement critical system improvements. 

  • Define and implement SOPs, automated workflows, and reporting frameworks to optimize daily operations. 

  • Ensure seamless inventory movement across DCs, resolving transfer discrepancies, EDI issues, and ASN challenges. 

  • Mentor engineers, lead technical discussions, and drive best practices for monitoring, troubleshooting, and performance tuning. 

  • Work closely with vendors (., Manhattan, Savoye) to diagnose and resolve platform-related issues efficiently. 

  • Strategically plan and allocate system resources across OMS, WMS, and microservices to support business growth and peak readiness. 

  • Plan and execute DR drills for critical applications (TIBCO, Kafka, WMOS, OMS) while ensuring compliance with IT standards. 

    • Required Skills & Qualifications:

    Technical Expertise

  • 8+ year of overall experience as technologist with bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).

  • 5+ years of experience in WMOS (Manhattan Associates) applications or similar WMS products.

  • 2+ years of experience in Site Reliability Engineering (SRE) roles.

  • 2+ years of experience in software development and/or application production support , with expertise in WMS, and Supply Chain systems. 

  • 2+ years of experience with third-party MHE applications, including Reddwerks Pick to Light, Tompkins, Wynright, Cubiscan, ETON, Pulse, Veristich, OPEX, Savoye, Integrated Solutions, iWarehouse, Print and Apply Panda Machines. 

  • 2+ years of experience in designing and supporting integrations between Manhattan Labor Management (LM), Transportation Lifecycle Management (TLM), WMi, and WMOS. 

  • Expertise in handling EDI-related scheduling exceptions, research, and fixes, collaborating with major 3PL carriers (Ryder, Fidelitone, Werner, AMJT etc) to ensure uninterrupted business operations. 

  • Deep knowledge of Order Fulfillment Lifecycle (Pick/Pack/Ship), Inventory Control, Receiving & Putaway, Tasking, Waving, Parcel & Furniture Labels, and Third-Party Carrier Integrations. 

  • Experience working with EDI forms, including Invoice (810), Purchase Orders (850), Ship Notice/Manifest (856), Shipment Delivery Status Updates (214), and Order Change/Updates (860). 

  • Rate Shopping & Proship Integrations: Extensive knowledge of Proship configuration, including routing updates, shipping upgrades, cutoffs, ring & run configs, regional biasing rules, ship via overrides, and supporting ship-from-store functionalities with store registration, tracking configuration, and store close-out updates. 

  • Strong knowledge of enterprise integration patterns, middleware technologies (TIBCO, Kafka), and API-driven architectures. 

  • Proficiency in monitoring and logging tools such as ELK, AppDynamics, Prometheus, Grafana. 

  • Hands-on experience in automation, alerting, and incident management to enhance system stability. 

  • Proven ability to analyze, diagnose, and resolve critical production issues in a high-volume, distributed system environment. 

  • Expertise in inventory movement, EDI transactions, DC operations, and order fulfillment workflows. 

  • Effective communicator, able to collaborate with engineering teams, operations, business stakeholders, and vendors. 

    • Preferred Qualifications:

  • Experience in retail domain particularly in ecommerce Warehouse Management

  • Experience working in a large-scale system migrations (., Manhattan PKMS to WMOS), performance tuning, and capacity planning. 

  • Understanding of event-driven architectures and messaging systems (TIBCO,Kafka, RabbitMQ, .

  • Hands-on experience with cloud platforms (AWS, Azure, GCP) and container orchestration (Kubernetes, Docker).

  • Experience in database management, optimization, and troubleshooting (SQL, NoSQL).

  • Proficiency in Python, Shell scripting, or other automation languages.

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