Job Description
Responsibilities
Are you prepared to step into a demanding role that motivates you to excel and develop your career At Principal Global Services, we present a remarkable opportunity for you to join a team that excels in pushing boundaries and producing flawless results. As a Lead - Tech Analyst, you'll have a crucial part in ensuring the effective resolution of critical incidents and sustaining top-tier service standards.
Key Responsibilities
Are you prepared to step into a demanding role that motivates you to excel and develop your career At Principal Global Services, we present a remarkable opportunity for you to join a team that excels in pushing boundaries and producing flawless results. As a Lead - Tech Analyst, you'll have a crucial part in ensuring the effective resolution of critical incidents and sustaining top-tier service standards.
Key Responsibilities
- Act as the Point of Contact (POC) for customers, providing status updates whenever a Major incident occurs.
- Open a Bridge by involving all pertinent resolver groups and maintain discussions until the Major Incident is resolved.
- Inform key collaborators about the status of the Major Incident once service restoration is confirmed.
- Coordinate with respective SMEs/Developers for speedy resolution of Major Incidents.
- Ensure Major Incidents are handled within the SLAs ag...
Apply for this Position
Ready to join Principal Global Services? Click the button below to submit your application.
Submit Application