Lead Technical Support Specialist

**Printer Tech Support Lead – B2B Training Job Summary**

As a key figure in our technical team, you will play a pivotal role in providing expert support to our service partners.

The ideal candidate should have at least 5 years of experience in the IT industry and hold a Bachelor's degree in Electronics or IT hardware. Proficiency in English is required, and knowledge of Arabic is a plus.

This role involves training service partners, resolving complex technical issues, and delivering exceptional customer support. You will work closely with our team to ensure that our customers receive top-notch service.

• Provide expert technical support to service partners via phone, email, or remote desktop sessions
• Develop and deliver comprehensive training programs for service partners
• Collaborate with cross-functional teams to resolve technical issues and improve overall customer satisfaction