Job Description
Role Overview
We are looking for a passionate and results-driven Lead – Technical Training who will play a critical role in shaping the learning experience of our Customer Service Consultants supporting GoDaddy.
In this role, you will lead training initiatives, design impactful learning programs, and ensure employees are equipped with the technical expertise, product knowledge, and customer experience skills needed to drive program success. You will also serve as a performance partner by identifying skill gaps and implementing targeted training strategies aligned with business and client goals.
What You’ll Do
Training Delivery & Facilitation
• Lead end-to-end new hire, upskilling, and continuous learning training programs
• Facilitate engaging and interactive technical, product, and customer service training sessions
• Create a po...
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