Job Description

WE ARE

SoftServe is a global digital solutions company headquartered in Austin, Texas, founded in 1993. Our associates work on 2,000+ projects with clients across the USA, Europe, and LATAM. We are a people-centric organization that creates bold solutions, makes a meaningful impact, values collaboration, and enjoys the work we do.

With Business Enablement and Operations, we are leading the transformation and optimization of sales-related business processes within the Revenue organization.

IF YOU ARE

  • Bringing at least 5 years of leadership experience managing complex platform migrations (, SAP, Oracle, Microsoft Dynamics, Workday, Salesforce)
  • An experienced Business Process Architect, Process Owner, or Sales Operations Manager with a strong focus on platform migrations and CRM/ERP ecosystems
  • Holding a Bachelor’s degree or higher in Business Administration, Information Systems, or a related discipline
  • Highly knowledgeable in sales cycles, customer journeys, and cross-functional touchpoints across the Lead-to-Cash process
  • Skilled in business process management and modeling tools (Visio, Miro, Lucidchart), and familiar with Lean, Six Sigma, or Kaizen methodologies
  • An advanced user of Microsoft Dynamics (Azure/Fabric stack) and/or Salesforce and/or SAP
  • A holder of Asana certification, or willing to obtain it prior to assignment start
  • Strong in analytical thinking, problem solving, and stakeholder management at senior levels
  • Experienced in business process customization and digital transformation, covering both design and execution phases
  • Certified in at least one of the following: Microsoft Dynamics 365 Solution Architect, Power Platform Consultant, SAP S/4HANA (Sales), Salesforce Sales Cloud, Six Sigma Black Belt, or TOGAF
  • Coming from a Big Four consulting background (preferred)
  • Fluent in Business English (C1-C2); German and Spanish are a strong advantage

    • AND YOU WANT TO

  • Drive the transformation and optimization of sales-related business processes within the revenue organization
  • Lead strategic objectives and seamless integration of Lead-to-Cash processes across CRM and enterprise platforms within the SoftServe application landscape
  • Analyze, design, and implement improvements across sales processes, including opportunity management, client development, partnerships, and sales operations
  • Ensure close collaboration with Marketing, Finance, Delivery, HR, and other cross-divisional stakeholders
  • Model and optimize value-driven business processes, assessing the impact of technology and innovative contracting models
  • Align Lead-to-Cash processes with organizational strategy, identifying and removing barriers to value creation
  • Implement, govern, and continuously improve processes, ensuring efficiency, scalability, and compliance with internal standards
  • Maintain comprehensive process documentation and deliver structured training to key stakeholders
  • Collaborate with senior leadership to support revenue growth and operational excellence
  • Partner closely with CRM and IT teams to integrate business processes with current and emerging technologies
  • Define, track, and report KPIs to measure process effectiveness and support data-driven decision-making

    • TOGETHER WE WILL

  • Become trusted advisor, define the ways to maximize business value from complex digital transformation programs and accelerate adoption of new technologies and methodologies for our customers
  • Help you with your individual initiatives : we are open to them, just come and share your ideas!
  • Care for your wellness with a health insurance package
  • Work with a diverse team of professionals in a collaborative enterprise environment

    • Apply for this Position

    Ready to join ? Click the button below to submit your application.

    Submit Application