Lead Trainer- Voice & Accent

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

• Develop, implement, and monitor training programs within an organization.
•  Supervise technical training for staff.
•  Conduct orientation sessions.
• Create brochures and training materials.
•  Develop multimedia visual aids and presentations.
•  Create testing and evaluation processes.
• Prepare and implement training budget.
•  Evaluate needs of company and plan training programs accordingly.
•  Conduct performance evaluations.
• Provide companies with classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
•  Manage staff of classroom facilitators & Provide performance feedback.
•  Conduct continuing education training.
•  Provide leadership development education.
• Build solid cross-functional relationships.
• Provide logistical support, course development, delivery, evaluation, process measurements, and cost management.
• Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets.
• Assist with the development of strategic plans.   

Shall understand and abide by the organizations’s information security policy and protect the confidentiality , integrity and availability of all information assets.

Shall report  incidents related to security of information to concerned authorities.

What You Will Need:

Degree / Global Accent Trainer - American Accent

7+ Years’ experience

• To be able to prepare training content.
• To deliver effective quality training.
• To be able to monitor calls and provide feedback to the agents on the floor.
• To inspire trainees and agents to perform better.
• To be able to prepare training content.
• To deliver effective quality training.
• To be able to monitor calls and provide feedback to the agents on the floor.
• To inspire trainees and agents to perform better.

What Would Be Nice To Have:

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.