Job Description
Description
& Qualifications Reports To: Senior Network and Systems ManagerLocation: Appleton (on-site)
Position Type: Full-Time (Non-Exempt)
Primary Objective
The Lead User Support Specialist is responsible for providing technical support to students, faculty, staff and alumni and providing leadership to the other User Support Specialists. The Lead User Support Specialist takes/prioritizes incoming requests, performs troubleshooting, resolves and documents issues for all computing technology including hardware, software, printers, audio/visual equipment, phone and basic network support. Provides outstanding customer service while maintaining excellent relationships with Technology Services staff and supported users.
Key ResponsibilitiesThe following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
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