Lead, Workforce Management

Start your journey with BCD Grow connect collaborate and celebrate with our global team Lead Workforce Management Hybrid Full time Banglore India In this role you will supervise coach and support the members of the Workforce Management Team on ways to successfully interpret and react to the performance of multiple channels in multiple contact centers throughout the day in order to help maximize resource utilization while driving efficiencies and ensuring service level objectives are met As a Lead Workforce Management you will Work with internal Workforce Management team as well as field operations to identify alternative solutions and associated pro s and con s and explain the requirements deliverables costs and criticalities of the situation as appropriate Contribute to business requirements develop standards and practices and support initiatives to deploy technology and or processes in support of effective contact center management Oversee analysis to validate e...