Job Description
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Lead, Workforce Management (Hybrid)
Full time, Banglore, India
In this role, you will supervise, coach and support the members of the Workforce Management Team on ways to successfully interpret and react to the performance of multiple channels in multiple contact centers throughout the day in order to help maximize resource utilization while driving efficiencies and ensuring service level objectives are met
As a Lead, Workforce Management, you will
Lead, Workforce Management (Hybrid)
Full time, Banglore, India
In this role, you will supervise, coach and support the members of the Workforce Management Team on ways to successfully interpret and react to the performance of multiple channels in multiple contact centers throughout the day in order to help maximize resource utilization while driving efficiencies and ensuring service level objectives are met
As a Lead, Workforce Management, you will
- Work with internal Workforce Management team as well as field operations to identify alternative solutions and associated pro's and con's and explain the requirements, deliverables, costs, and criticalities of the situation as appropriate
- Contribute to business requirements, develop standards and practices, and support initiatives to...
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