Job Description
Meet the Team:
As the leader of the Sydney-based Apple Support Team, you’ll lead a passionate team of Apple Technical Advisors responsible for world-class troubleshooting and technical support experiences designed from the ground up for Apple users at Cisco.
You will partner with your global peer leaders while also working in tandem with Cisco’s Engineering and Knowledge Management teams as well as fellow leaders across the globe all working to address issues to keep Cisco employees online and productive.
Candidates with Australian working rights will be considered.
Your Impact:
+ Lead a team of talented Apple technical advisors supporting global Cisco employees remotely (via chat and phone)
+ Maintain team schedules and monitor queues to ensure appropriate staffing
+ Monitor team dashboards as well as quality of calls and chats ensuring an excellent user experience
As the leader of the Sydney-based Apple Support Team, you’ll lead a passionate team of Apple Technical Advisors responsible for world-class troubleshooting and technical support experiences designed from the ground up for Apple users at Cisco.
You will partner with your global peer leaders while also working in tandem with Cisco’s Engineering and Knowledge Management teams as well as fellow leaders across the globe all working to address issues to keep Cisco employees online and productive.
Candidates with Australian working rights will be considered.
Your Impact:
+ Lead a team of talented Apple technical advisors supporting global Cisco employees remotely (via chat and phone)
+ Maintain team schedules and monitor queues to ensure appropriate staffing
+ Monitor team dashboards as well as quality of calls and chats ensuring an excellent user experience
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