Job Description

Job Description

Essential Duties and Responsibilities:

  • Customer support and training for client LMS Administrators for support desk.
  • Identify problems and root causes, taking a consultative approach to assist the client with a resolution.
  • Assist with updates and revisions to training program-related processes, procedures, and supporting documentation.
  • Assists with upload/publish and testing of e-Learning sources files in the LMS, troubleshoot any related issues (internally and with clients).
  • Conducts LMS training classes and webinars for clients.
  • Assists with daily tasks such as sending status reports, responding to client questions, and assisting content team with technical issues.
  • Document of customer interactions in a CRM/Issue software tracking system by creating, tracking, and resolving cases as well as time involved.
  • Provide training and support for s...

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