Learning and Capability Specialist

Ignite growth. Elevate capability. Shape service excellence. Are you passionate about developing others and love seeing people thrive? Join us as a Learning & Capability Coach (Coaching Specialist), where you’ll play a pivotal role in uplifting the performance of our Superannuation Contact Centre teams and shaping an outstanding customer experience for millions of Australians. This role is perfect for someone who brings a coaching mindset, thrives on collaboration, and enjoys designing engaging learning experiences that truly land. What you’ll be doing In this dynamic and impactful role, you will:

Deliver targeted coaching and support to uplift capability across Customer Service Officers, including new starters and those with identified development needs.

Partner with Team Leaders to strengthen feedback quality, embed best practice, and support consistent, high‑quality customer service.

Design, develop and continuously improve training program...