Job Description
Function: Operations Excellence / Patient Experience
Location: Multi-hospital / Regional (with on-ground presence)
Role Objective
To build and own Aldun’s Learning & Development and Quality function, ensuring that every on-ground executive delivers exceptional patient handling, process accuracy, and hospital-grade professionalism at scale.
This role is responsible for transforming training into a measurable patient experience advantage for Aldun.
Key Responsibilities
1. Build Aldun’s L&D Framework
Design and implement Aldun’s Ground Team Charter, training philosophy and quality standards.
Create structured onboarding, certification, and re-certification programs for hospital-stationed teams.
Develop practical, scenario-based training content focused on real patient interactions.
2. Own Patient Experience Quality
Define what “excellent patient handling” means at Aldun and ensure it is delivered consistently.
Audit patient interac...
Location: Multi-hospital / Regional (with on-ground presence)
Role Objective
To build and own Aldun’s Learning & Development and Quality function, ensuring that every on-ground executive delivers exceptional patient handling, process accuracy, and hospital-grade professionalism at scale.
This role is responsible for transforming training into a measurable patient experience advantage for Aldun.
Key Responsibilities
1. Build Aldun’s L&D Framework
Design and implement Aldun’s Ground Team Charter, training philosophy and quality standards.
Create structured onboarding, certification, and re-certification programs for hospital-stationed teams.
Develop practical, scenario-based training content focused on real patient interactions.
2. Own Patient Experience Quality
Define what “excellent patient handling” means at Aldun and ensure it is delivered consistently.
Audit patient interac...
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