Job Description
Needs Assessment & Coordination
- Support Senior Specialists in the Training Needs Assessment (TNA) process by gathering data, conducting initial surveys, and organizing focus group feedback.
- Assist in identifying basic skill gaps and performance challenges within specific teams through data collection and observation.
- Act as the primary point of contact for training logistics, including scheduling sessions, managing participant invites, and preparing materials.
Content Development & Design Support
- Assist in the design and development of simple, engaging learning assets, such as job aids, slide decks, and microlearning modules.
- Apply foundational Instructional Design models (e.g., ADDIE) to help update and maintain existing training curricula.
- Support the creation of blended learning solutions by converting existing manual content into digital-friendly formats.
LMS Administration & Delivery
- Manage the Learning Management System (LMS), including uploading content, enrolling users, and troubleshooting basic technical issues for learners.
- Facilitate or co-facilitate introductory training sessions, onboarding modules, or technical workshops.
- Maintain the L&D content library to ensure all resources are up-to-date and organized.
Evaluation & Reporting
- Administer evaluation tools based on Kirkpatrick’s Levels 1 and 2 (Reaction and Learning) to capture participant feedback.
- Compile training metrics and attendance data to generate monthly reports for L&D leadership.
- Assist in analyzing feedback trends to suggest minor improvements to existing training sessions.
Required Qualifications
- Education: Bachelor’s degree in Human Resources, Education, Communications, or a related field.
- Experience: 4–6 years of experience in a corporate environment, preferably within HR, Training, or an Administrative support role.
- Skills: Strong written and verbal communication skills.
- High level of proficiency in Microsoft Office (PowerPoint, Excel, Word).
- Strong organizational skills with the ability to manage multiple small tasks simultaneously.
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