Job Description

Needs Assessment & Coordination

  • Support Senior Specialists in the Training Needs Assessment (TNA) process by gathering data, conducting initial surveys, and organizing focus group feedback.
  • Assist in identifying basic skill gaps and performance challenges within specific teams through data collection and observation.
  • Act as the primary point of contact for training logistics, including scheduling sessions, managing participant invites, and preparing materials.

Content Development & Design Support

  • Assist in the design and development of simple, engaging learning assets, such as job aids, slide decks, and microlearning modules.
  • Apply foundational Instructional Design models (e.g., ADDIE) to help update and maintain existing training curricula.
  • Support the creation of blended learning solutions by converting existing manual content into digital-friendly formats.

LMS Administration & Delivery

  • Manage the Learning Management System (LMS), including uploading content, enrolling users, and troubleshooting basic technical issues for learners.
  • Facilitate or co-facilitate introductory training sessions, onboarding modules, or technical workshops.
  • Maintain the L&D content library to ensure all resources are up-to-date and organized.

Evaluation & Reporting

  • Administer evaluation tools based on Kirkpatrick’s Levels 1 and 2 (Reaction and Learning) to capture participant feedback.
  • Compile training metrics and attendance data to generate monthly reports for L&D leadership.
  • Assist in analyzing feedback trends to suggest minor improvements to existing training sessions.

Required Qualifications

  • Education: Bachelor’s degree in Human Resources, Education, Communications, or a related field.
  • Experience: 4–6 years of experience in a corporate environment, preferably within HR, Training, or an Administrative support role.
  • Skills: Strong written and verbal communication skills.
  • High level of proficiency in Microsoft Office (PowerPoint, Excel, Word).
  • Strong organizational skills with the ability to manage multiple small tasks simultaneously.

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