Learning and Development Manager

Primary Responsibilities

Custodian of the Company Culture

• Ensure that the guest is at the center of every single strategic initiative, project or process;
• Share the vision and strategy of AccorHotels, the brand and the hotel, giving everyone the opportunity to contribute, collaborate and innovate;
• Provide feedback from the guest on the teams’ performance to the team;
• Ensure that all team members feel trusted and valued for their accountability and risk taken.

Employer Branding

• Establish relationships with local schools and colleges;
• Engage in social media to promote the hotel as best place to work;

Recruitment and Selection

• Deliver training on behavioural interviewing and selection to the heads of department and those responsible for recruitment;
• Identify high potentials through vertical and laterally movements within existing talent by providing recommendations for departmental transfer in accordance to their skill set;
• Assist in monitoring present and future trends in the local labor situation, social legislation and make appropriate recommendations .

Induction and Onboarding

• Establish onboarding procedures which ensure new talent feel welcome and all team members are prepared for the new talent arrival;
• Co-ordinate and conduct orientation programs and three month training plans;
• Appoint a support person within the operational team for each and every new talent;
• Seek feedback from new talent in their first month of employment;
• Arrange probationary reviews and provide feedback to talent.

Performance Assessment and Feedback

• Train leaders in the annual performance appraisal process in line with the Leadership Capability Framework;
• Work with line managers to analyse performance by identifying area for improvement;
• Encourage an environment which supports open ongoing feedback and coaching to breach gaps for better performance;
• Celebrate team and individual success;
• Train and assist managers in setting objectives and goals for talent which are SMART and inline with the business strategy;

Learning and Development

• Conduct/review training needs analysis annually and budget accordingly;
• Plan training for future skill requirements and not just current;
• Ensure development and implementation of annual training plan training to address and narrow the peformance gap;
• Maximise the use of AccorHotels Academie programs to address gaps in performance;
• Deliver all brand customer service and quality standards training to all members of the team;
• Maintain accurate reporting on the the training delivery and learning programs implemented;
• Evaluate the effectiveness of the training for ROI and ROE;
• Seek feedback from participants and their managers for effectiveness of learning and development programs;
• Create a learning environment where each person has a personal development plan;
• Follow up talent after attending AccorHotels Academie training programs to support the application of learning on the job;
• Co-ordinate cross exposure and project based learning for star talent;
• Ensure all talent have access to learning opportunities;
• Participate actively in the Certified Trainers Network

Talent Potential Identification

• Assist the department heads in completing talent potential assessments to identify star talent;
• Provide access to development activities for star talent.

Career Management

• Understand the career ambitions of star talent and ensure this is communicated within the leadership team and to corporate;
• Provide communication on career paths available with AccorHotels;

Culture Diversity and Inclusion

• Demonstrate the AccorHotels values in all behaviours and identify and address integrity gaps in others;
• Communicate the AccorHotels Ethic Charter, monitor behaviours of others and address any behaviour which is not in line with the charter;
• Support diversity in the leadership of talent during training events ensuring equality of treatment based on competencies;
• Communicate to talent all corporate diversity programs such as Women at Accor Generation and He For She and support through active participation in any associated activities.

Policies and Procedures

• Follow the Talent and Culture policies and procedures including Keys to Success;

• Ensure departmental Keys to Success are communicated and implemented throughout the hotel, provide training support where required;
• Communicate on Talent and Culture policies and procedures to all employees;

• Deliver training on how to provide a safe working environment by ensuring local regulations are upheld for workplace health and safety;
• Conduct regular fire drills, evacuations and training on safety and emergency procedures;
• Gain a thorough understanding of the AccorHotels crisis procedure and follow these in times of need (APACHE).

Corporate Social Responsibility

• Support the local community through the co-ordination of strategic CSR activities;
• Communicate and encourage the participation in CSR activities by all team members;
• Provide education to talent on key areas of corporate concern including Planet 21, WATCH and AccorHotels Ethics Charter;
• Provide opportunities for talent to share their ideas and to contribute to the community;

• Bachelor Degree
• Minimum of 5 years of experience in an operational leadership role
• Prior experience in delivering on the job training within AccorHotels
• Train the Trainer or equivalent certification
• AccorHotels Academie Trainer Pass Dimension certification