Learning and Development Officer

QUALIFICATIONS FOR INTERNAL APPLICANTS:

• Must be a regular employee.
• No behavioral or disciplinary case over the last 6 mos.
• No attendance-related sanction higher than a 1st written warning at the time of application.
• No business impacting call-out from the client over the last 3 mos.

Position Summary:

The Learning and Development Officer's main objective is to prepare customer service representatives to perform their job effectively. This includes providing newly hired staff with product knowledge, company information, and the necessary customer service skills.

In addition to this, trainers provide cross-training, new product training, updates, refreshers, and recursive training, and deliver training events and learning solutions using all mediums including in-class, e-learning, virtual facilitation, and blended techniques.

Specific Responsibilities:

• Creates lesson plans for tr...