Learning and Development Support Officer

Overview

Learning and Development Trainer: The role supports Finsure brokers and staff by designing and delivering training on the Infynity/Metanoia CRM system, covering onboarding, refresher training, and regular updates for new features across Manila, New Zealand, and Australia. It also includes testing software changes and providing backup support to the education and learning teams when needed.

Role and Responsibilities

• Design and deliver broker training across Infynity and Metanoia CRM platforms
• Support broker onboarding, refresher training, and mentorship programs sessions both face-to-face and virtually
• Support broker onboarding, refresher training, and mentorship programs
• Provide overflow support to Education and L&D teams, including broker file reviews and scenario support
• Deliver regular software update training and weekly CRM sessions
• Test and support new system enhancements prior to rel...