Learning Coordinator

Position Overview

•Using our approved materials, deliver impactful learning experiences for new and existing Zelis associates in our Payments business unit.
• Collaborate on associate training activities including assessment, planning, implementation, evaluation, and revision of department training programs to address learning needs.
• Support and enhance an engaged and impactful associate learning community for both orientation related learning and continuing education.
• This is an individual contributor role Payments Learning team.

Key Responsibilities:

·Collaborate with team and business stakeholders to deliver scheduled specialized training sessions focused on system enhancements, workflow changes, new products or product changes, and policy/procedure changes.

·Collaborate with team and business stakeholders to facilitate learning related to our technology and total suite of service solutions.

·Collaborate with team and business stakeholders to develop and maintain a globally accessible catalog of training materials such as handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference workshops.

Qualifications:

·Required: 2- 3 years of training experience in a professional setting within healthcare or fintech service operations domain.

·Desired: Bachelors or equivalent degree (human resources, education, psychology)

·Desired: Industry-related training preferred for large-scale service teams in contact center or data processing.

·Desired: Experience with content management, learning management systems required (i.e., Articulate Rise 360, Adobe Captivate, WorkDay)

·Desired: Experience with Salesforce case management, Atlassian Jira & Confluence.

·Required: Strong organizational and time management skills

·Required: Written and verbal communication skills, active listening

·Required: Strong presentation and virtual meeting facilitation experience

·Desired: Intermediate Office 365 application skills (Word, Excel, PowerPoint, SharePoint, Forms)

Life at Zelis begins with a promise. A promise to MAKE AN IMPACT.

We make this promise to our clients, our communities, and to each other. It's reflected in our purpose - - and how we make it happen by leveraging our incredible technology built by healthcare experts, partnerships that evolve with our clients, and visibility that unlocks value.

Through our connected platform, we price over 100 billion dollars in healthcare claims each year with our claims intelligence solutions. We pay over 200 billion dollars in healthcare claims annually using the Zelis Advanced Payments Platform to maximize electronic delivery of both dollars and data together, and we empower more than 100 million healthcare consumers with advanced communications and digital engagement solutions.

Our promise is felt in how we care for ourselves and our families - through comprehensive benefits and competitive compensation to wellness initiatives, flexible workplaces, career growth opportunities, and more. It’s how we drive innovation and embrace a growth mindset. It’s how we put people first and act with agility. It’s how we champion collaboration. And most importantly, build trust. Join us and MAKE AN IMPACT!

Disclaimer:

Commitment to Diversity, Equity, Inclusion, and Belonging

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.