Learning Design & Development Specialist (Knowledge Management Author)

The Learning Design & Development Specialist (Knowledge Management Author) is a content authoring (technical writing) role with a solid understanding of industry standards and writing principles to create instructional/procedural content. The role requires deep understanding of performance-based learning. A key competency is the ability to break down information in a systemic and consumable manner to support learning and on the job performance. Strong communication and diplomacy skills are required in the handling of potentially complex/sensitive information. Consulting with and influencing business stakeholders is a core responsibility. A strong focus on quality and timeliness of deliverables is imperative.

**Responsibilities:**
Writes technical/procedural content to assist front line staff (contact center, branch) with job performance.
Adheres to defined Knowledge Management writing standards and instructional design best practices to optimize the end-user exp...