Learning & Development Manager

PARKROYAL Hotels & Resorts – Batu Feringgi, Penang

Responsibilities

• Conduct training needs analysis, devise and deliver training programs to meet brand standards.
• Collaborate with Department Heads to implement effective succession planning program.
• Address individual training and development needs identified from the Management Performance Reviews by either conducting or arranging appropriate training programs.
• Oversee and communicate hotel traineeship programs.
• Participate in recognition programs aligned with organization or corporate needs.
• Prepare the annual L&D Business Plan.
• Manage the application and maximize the reimbursement of levy from the Human Resources Development Fund.
• Advise department managers on training and development, emphasizing quality customer service.

Requirements

• 3 to 5 years of learning and development experience in the hotel industry.