Learning & Development Officer

Strategic & Tactical Functions

• Develops and executes training programs aligned with business priorities and operational requirements.
• Converts organizational goals into practical learning interventions that boost performance and enhance customer experience.
• Regularly evaluates training outcomes and recommends enhancements to address evolving business needs.

Reporting & Analytics

• Produces and maintains comprehensive training reports, dashboards, and performance metrics.
• Interprets training data to uncover trends, skill gaps, and improvement opportunities.
• Provides data-driven insights and recommendations to leadership for workforce development planning.

Process & Compliance

• Updates and adjusts training content, tools, and processes in line with approved business or operational changes.

Leadership Responsibilities

• Cultivates a supportive and engaging...