Learning & Development Specialist

Job Responsibilities

• Plan, execute, and follow up training modules for Operation teams.
• Conduct theory and practical classes on orientation, customer service, and coffee knowledge training in line with company policy/ SOP.
• Perform in house training via online and physical class.
• Create, review, and amend training materials and contribute to enhance training modules.
• Send training invitations and collect feedback from the training conducted.
• Provide management skills training to Outlet Manager levels.
• Involves direct and indirectly with other related departments ( eg: Product, HR, QA , Supply Chain) to get the latest updates for training material preparation.
• Continuously coach and support Operation Team through knowledge and theory skills.
• Arrange external training to support Operation Management Team ( eg: FHC )
• Keeps L&D Lead & Manager promptly and fully informed of al...