Job Description

Job Description

What is this opportunity?

  • This role will deliver and innovate comprehensive training programs that equip and empower new assistants/associates to master their roles through dynamic, multi-format training solutions that drive efficiency, client service and team contribution, with emphasis on virtual accessibility and long-term success through coaching and behavioral support.

    • Key Responsibilities

    Program Leadership

  • Own and innovate the Admin/Associate Fundamentals virtual training program, including innovation, delivery, and resource creation
  • Support the Intro to Branches - New to Head Office Program
  • Support the annual WM Intern Essentials Program
  • Maintain the New to DS online course content with current, relevant curriculum

    • Training Delivery & Support

  • Deliver robust orientation and process training across virtual and in-person formats
  • Provide perio...

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