Learning & Development Specialist

Job Description

What is this opportunity?

• This role will deliver and innovate comprehensive training programs that equip and empower new assistants/associates to master their roles through dynamic, multi-format training solutions that drive efficiency, client service and team contribution, with emphasis on virtual accessibility and long-term success through coaching and behavioral support.

Key Responsibilities

Program Leadership

• Own and innovate the Admin/Associate Fundamentals virtual training program, including innovation, delivery, and resource creation
• Support the Intro to Branches - New to Head Office Program
• Support the annual WM Intern Essentials Program
• Maintain the New to DS online course content with current, relevant curriculum

Training Delivery & Support

• Deliver robust orientation and process training across virtual and in-p...