Learning & Development Training Specialist

Join our team at Keolis Amey Metrolink (KAM), the largest light rail network in the UK

We're looking for a Learning & Development Training Specialist to join the People team on a fixed term contract, where you'll play a pivotal role in shaping the future of customer experience at Metrolink. This exciting contract offers the chance to create innovative, high-impact learning that empowers our people to deliver exceptional service every day. No two days will be the same as you design and deliver engaging programmes that truly make a difference.

Working closely with the Customer Directorate and partnering with the L&D Manager, you'll collaborate with passionate stakeholders to bring our customer service and leadership strategies to life. Your creativity and expertise will help build a culture of continuous improvement, inspiring teams to grow, thrive, and feel supported to be at their best.

Key accountabilities will include:

• Identify learning n...