Learning Experience Manager

Description

: Learning Experience Manager 
The Learning Experience Manager will be responsible for coordinating, organizing, and implementing all of our training programs. They will work closely with our Learning Experience Leaders and other site managers daily to ensure the quality of all programs and to execute and deliver world-class training for all of our teammates and future leaders.

Responsibilities include but are not limited to: 

Maintain Training Schedule for Tijuana Sites: This is to be worked on daily to ensure transparency with other departments
Update all Spreadsheets for rosters for Tijuana Team: This is to be worked on daily, as employees are added or deleted.
Create Seats for New Training Staff: This includes updated job descriptions, duties, and pay ranges
Interview for New Training Staff: This should include interview questions regarding skillset and culture
Onboard Training Staff: Complete overview of TaskUs culture and Job Expectations
Set Job Expectations with Training Staff: This includes all policies and procedures for training staff
Grade Training Staff on Training Skill Sets: This is where the KPIs are assessed and measured
Develop Training Staff and Leadership with education and certifications: In the area of continued education, trainers are expected to take classes/certs
Observe Training Staff during training classes: To maintain excellence in their performance, observations will be conducted
Provide Positive and Constructive Feedback: Coaching and mentoring each trainer for improvements and praise
Provide KPIs and standards for each quarter for Training Staff: This is setting goals for each trainer quarterly
Provide tools/resources to assist in excellent training material creation: Give access to all resources to maintain job function
Document information on each Training Staff Member: Maintain electronic records to each trainer
Receive and analyze training evaluation forms for each class: Look for trends and patterns to help improve the training department
Create and maintain training methodologies for the training department: Find innovative ways to enhance the training experience
Develop training courses to further educate current employees: To further educate our employees for possible higher positions
Maintain strong communication with Recruiting and Operations: Co-create a strong cycle from pipeline to production
Ensure the accountability of the positions to which responsibilities have been delegated in the safety and health management system.
Define and allocate the financial and technical resources and personnel necessary for the design, implementation, review, evaluation and improvement of prevention and control measures so that those responsible for occupational health and safety in the company can satisfactorily perform their duties.

Qualifications
Five years of training experience
Two years of BPO management experience
Two years of BPO Experience
Strong written and verbal communication skills

Strong coaching and mentoring skills
Strong will to learn and adapt to quick change
Proficient in Microsoft Office and Google Suite applications required
Strong, confident, and effective verbal and written communication skills are required.
Strong interpersonal, conflict management, and mentoring skills
Ability to work on a flexible schedule including weekends, holidays, evenings, and long hours.
High energy, enthusiastic, motivational training style
Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills are required.

About TaskUs
TaskUs (NASDAQ: TASK) is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech, and HealthTech.

As of June 30, 2021, TaskUs had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland, and Colombia.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.We invite you to explore all TaskUs career opportunities and apply through the provided URL.