Learning Experience Senior Manager (Instructional Design) FTC

Are you ready to design a best‑in‑class induction experiencethat transforms how people join, learn and thrive in a contact centre environment?

If you’re passionate about customer experience, obsessed with creating meaningful learning, and confident influencing senior stakeholders, this is your opportunity to make a major impact.

We’re reshaping the onboarding and induction programme for a key account undergoing significant transformation. You’ll join a supportive, values‑driven Learning Experience team—serious about delivering outcomes but fun, human and community‑minded in culture. Expect strong collaboration, a people‑first mindset, and a genuine focus on wellbeing and belonging.

You’ll thrive in this role if you love being out in the business and getting close to the action. You’ll spend time in our Northern offices—Durham, Lytham and Glasgow—observing inductions, meeting managers, and reviewing the current learning experience first‑hand. While two days a wee...