Learning & Knowledge Specialist

Learning & Knowledge Specialist at GoTeam, Cebu City, Philippines

GoTeam’s mission is to leverage Filipino brilliance and AI to create innovations that simplify lives globally, uplifting the Philippines’ reputation as a hub for world‑class talent and compassionate technology.

Role Overview

In this role you will shape a proud Filipino legacy by ensuring the company’s knowledge is structured, accessible, and strategically utilized. You will develop a centralized knowledge repository, collaborate with cross‑functional teams, analyze meetings with AI, and champion a culture of knowledge sharing.

Key Responsibilities

• Develop and maintain a centralized knowledge repository with accurate FAQs, SOPs, and customer journey documents.
• Collaborate with various teams to ensure knowledge materials are accurate and monitored through version control protocols.
• Leverage AI tools to analyze meetings and extract actionable insigh...