Job Description
India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.
LMS Admin Specialist
Function: Global Shared Services (HRSS – LMS & Learning Services)
Location: Mumbai (Powai/Ventura)
Shift: 1:30 PM – 10:30 PM IST
Work Mode: Hybrid
About General Mills
General Mills is a global food company with 100+ brands across 100 countries, including Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs. For over 155 years, we’ve combined innovation with purpose—serving food the world loves while standing for people and the planet.
The General Mills India Center (GIC) in Mumbai is our global capability hub, delivering value across Supply Chain, Digital & Technology, Finance, HR Shared Services, and more, with a team of 1,800+ professionals.
Role Purpose
The LMS Admin Specialist provides first-line Learning Management System (LMS) administration and learner support. This execution-focused role ensures accurate setup of courses, sessions, and assignments, delivers timely learner and facilitator support, and escalates complex issues to LMS Specialists or the LMS Lead.
Key Responsibilities
Provide first-line LMS support for enrollments, access, assignments, and rosters; escalate complex or systemic issues.
Execute LMS administration tasks including course/session setup, roster management, evaluations, and standard communications.
Run standard LMS reports and share insights with stakeholders.
Upload and configure approved SCORM/xAPI learning content.
Support live training programs by monitoring sessions, resolving access issues, and managing reminders/confirmations.
Ensure adherence to governance standards and templates.
Document recurring issues and contribute to continuous system improvements.
Minimum Qualifications
Full-time graduate from an accredited university (mandatory).
1–2 years of experience in LMS administration, learner support, or HR/learning operations.
Hands-on experience with enterprise LMS platforms (Cornerstone, Workday Learning, SuccessFactors).
Strong attention to detail, organizational, and multitasking skills.
Clear and effective communication skills.
Preferred Qualifications
Experience supporting global learners in shared services or customer support environments.
Knowledge of SCORM/xAPI content management.
Exposure to IT ticketing or case management tools.
Experience working with standardized templates, governance frameworks, or SOPs.
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