Job Description
**Key Responsibilities** **1. Learning & Development**
+ Design, implement and manage comprehensive learning programs for all departments, including onboarding, technical skills, leadership, and service excellence.
+ Conduct regular **training needs assessments** to identify skill gaps and development priorities.
+ Partner with department heads to create tailored development plans aligned with business goals.
+ Lead, facilitate, and evaluate training programs (classroom, e-learning, on-the-job coaching).
+ Maintain training records and monitor learning completion and effectiveness.
**2. Quality Assurance & Standards**
+ Oversee internal quality audits (brand, safety, hygiene, guest experience, SOP compliance).
+ Monitor compliance with **IHG brand quality standards** and operational procedures.
+ Analyze audit results and develop action plans with department leaders to c...
+ Design, implement and manage comprehensive learning programs for all departments, including onboarding, technical skills, leadership, and service excellence.
+ Conduct regular **training needs assessments** to identify skill gaps and development priorities.
+ Partner with department heads to create tailored development plans aligned with business goals.
+ Lead, facilitate, and evaluate training programs (classroom, e-learning, on-the-job coaching).
+ Maintain training records and monitor learning completion and effectiveness.
**2. Quality Assurance & Standards**
+ Oversee internal quality audits (brand, safety, hygiene, guest experience, SOP compliance).
+ Monitor compliance with **IHG brand quality standards** and operational procedures.
+ Analyze audit results and develop action plans with department leaders to c...
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