Job Description
**Learning & Quality Manager**
We are a people-powered business. So, we’re looking for a **Learning & Quality Manager** who is passionate about developing people, elevating service culture, and driving continuous improvement across the hotel. Someone who can design impactful learning experiences, uphold brand standards, and ensure every colleague delivers exceptional service that reflects our values and enhances guest satisfaction.
**A little taste of your day-to-day**
Every day is different, but you’ll mostly be:
Leading all learning and development initiatives, including orientation, brand training, departmental training frameworks, and leadership development programs.
Driving the hotel’s quality and service culture by monitoring guest feedback sources, analysing trends, and collaborating with HODs to implement improvement strategies.
Ensuring full compliance with IHG brand standards, Forb...
We are a people-powered business. So, we’re looking for a **Learning & Quality Manager** who is passionate about developing people, elevating service culture, and driving continuous improvement across the hotel. Someone who can design impactful learning experiences, uphold brand standards, and ensure every colleague delivers exceptional service that reflects our values and enhances guest satisfaction.
**A little taste of your day-to-day**
Every day is different, but you’ll mostly be:
Leading all learning and development initiatives, including orientation, brand training, departmental training frameworks, and leadership development programs.
Driving the hotel’s quality and service culture by monitoring guest feedback sources, analysing trends, and collaborating with HODs to implement improvement strategies.
Ensuring full compliance with IHG brand standards, Forb...
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