Learning Specialist

Employment Type

Fixed Term (Fixed Term)

Closing Date

30 Jan 2026 11:59pm

Job Title

Learning Specialist

Job Summary

Job Description

About Telstra

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

What We Offer

• Performance-related pay

• Access to thousands of learning programs so you can level-up

• Global presence across 22 countries; opportunities to work where we do business.

• Purchased annual leave scheme

• Additional Telstra day off

• Additional 30% off Telstra products and services

• Toolkit provided (laptop + mobile phone + plan paid for)

A taste of what the role entails

As a Belong Learning Specialist you’ll work in the Belong Channel Operations team to design, develop and deliver training to ensure our customer service teams are “job ready” to provide great customer experiences. This includes induction training for new starters, and training to equip our existing customer service teams with the skills needed for product and organisational change, and to improve customer experience.

The Belong Channel Operations team are responsible for optimising our customer service teams’ experience. Your peers will be other learning specialists, communications and R&R specialists, process and knowledge specialists and deployment specialists. Your training solutions will fit seamlessly with other Channel Operations team solutions (such as communications, knowledge, embedding, leader-led activities, etc) to deliver holistic people focused solutions that achieve business and customer outcomes.

We’re also overhauling how training is designed and delivered at Belong. You’ll be updating and redesigning existing learning content, curriculums and pathways and where appropriate converting face-to-face courses to learner led (eLearning) and blended learning solutions that are engaging, sustainable and repeatable.

This is a fixed term opportunity.

Your key responsibilities include:

• Consult with stakeholders to understand the change and/or business outcomes needed.

• Conduct training needs analysis and identify impacted audiences.

• Define the learner outcomes and instructional approach (aligned to design standards and training strategy).

• Design and develop eLearning, blended learning and face-to-face training for new starters and existing staff in Belong’s customer service teams.

• Collaborate with Workforce Management and Sales & Service leaders on learning deployment and ensure learning initiatives can be efficiently deployed to the target audience.

• Define and design learning assessment and evaluation solutions (aligned to standards and strategy).

• Identify impacts to existing training content, curriculums and pathways and make updates.

• Redesign and convert existing face-to-face training to learner led (eLearning) and blended solutions.

• Define milestones, key dates and manage risks and assumptions to deliver on your work.

• Leverage time management skills to manage and prioritise multiple deliverables whilst ensuring attention to detail and quality.

• Authentically collaborate with stakeholders to influence decision making to achieve greater customer experience outcomes.

• Actively model continuous learning by maintaining and building your knowledge of the Belong business, people and customers, learning development tools (e.g. Articulate 360), learning industry best practices and your professional skills.

• Build peer relationships to encourage teamwork and better achieve customer outcomes; helping your peers to provide and receive feedback with one another, enhancing yours and their professional growth.

• Facilitate short training sessions to our operational front of house teams when/if needed.

• Work in an Agile team adopting Agile practices, tools and mindset with a focus on continuously improving our ways of working together.

• Effectively and ethically use AI productivity tools to work efficiently.

About you

You are a passionate learning professional with creative flair who has hands on experience in a Learning team supporting the end-to-end learning needs of a customer service group.

You can efficiently use industry leading eLearning design tools (Adobe Captivate and Articulate 360 (Rise) and can design and develop accessible multi-modal learning solutions that are engaging and deliver results. You have excellent organisational and stakeholder management skills, have a keen eye for detail and are a team player.

To succeed in this role, you must have the following qualifications:

Systems and Tools:

Highly desirable

• Articulate 360 (Storyline and Rise)

• TechSmith SnagIt and Camtasia

• Learning Management System (LMS - Workday)

• Microsoft 360 & CoPilot

Skills:

Essential

• Learning Needs Analysis

• Learning Instructional Design

• Learning Content Development

• Human Centered Design (HCD)

• Stakeholder Engagement

• Verbal and Written Communication

• Visual Design

• Teamwork & Collaboration

Highly desirable

• Attention to detail

• Facilitation

• Negotiation

• Problem Solving

• Program Management

• Project Management

• Data Analysis

• Change Management

If you are passionate to succeed as part of an agile and experienced team, we welcome you to apply!

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines)

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.