Job Description
Job Description:
We are seeking a detail-oriented and professional Level Application Support Analyst to join our team. This role is responsible for providing first-line support for custom IT Business applications, handling requests from both internal and external customers. The analyst will triage incoming support requests, accurately log issues, and determine the appropriate course of action—whether filing an enhancement request or creating a bug work item. This position requires strong communication skills, technical aptitude, and close collaboration with Level /Level development teams located offshore.
Serve as the initial point of contact for support requests via phone, email, or ticketing system.
Accurately log and categorize all incoming requests in the support system.
Perform initial triage to determine severity, priority, and type of issue (bug, enhancement, or general inquiry).
We are seeking a detail-oriented and professional Level Application Support Analyst to join our team. This role is responsible for providing first-line support for custom IT Business applications, handling requests from both internal and external customers. The analyst will triage incoming support requests, accurately log issues, and determine the appropriate course of action—whether filing an enhancement request or creating a bug work item. This position requires strong communication skills, technical aptitude, and close collaboration with Level /Level development teams located offshore.
Key Responsibilities
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