Job Description
Responsibilities
Monitor and control daily service call activity, utilization, inventory levels and service levelsExceptional customer serviceResolving technical problems with hardware, software and connectivity.Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolveParticipate in the configuration and support of internal systems.Ability to work effectively with LogisticsAdherence to assigned scheduleAdhering to documented policies, procedures and processes for NSC Global and customer specific.Clear and concise documentation of all customer interaction within appropriate CRM tool.Able to function in a team environmentMaintain knowledge levels as industry enhancements occurSupport installation and implementation of connectivity and high-end systems productsContinuous improvement of service delivery.
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