Job Description
**Job Title**: Customer Service Agent - English-Speaking
Wowzers, a small business based in Denver, Colorado, USA. Wowzers provides face painters, balloon twisters, caricature artists and more to clients all around the USA for their parties & events. We are a small, fun, fast-paced team!
**Responsibilities**:
2. Provide accurate information regarding our services, booking process, and terms and conditions.
3. Maintain a high level of professionalism and empathy when interacting with customers.
5. Document customer interactions and transactions accurately in the system.
6. Collaborate with other team members to improve processes and enhance the overall customer experience.
7. Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
8. Follow up with customers to ensure their requests, and inquiries, are addressed satisfactorily.
9. Meet or exceed performance goals related to customer satisfaction, response times, ...
Wowzers, a small business based in Denver, Colorado, USA. Wowzers provides face painters, balloon twisters, caricature artists and more to clients all around the USA for their parties & events. We are a small, fun, fast-paced team!
**Responsibilities**:
2. Provide accurate information regarding our services, booking process, and terms and conditions.
3. Maintain a high level of professionalism and empathy when interacting with customers.
5. Document customer interactions and transactions accurately in the system.
6. Collaborate with other team members to improve processes and enhance the overall customer experience.
7. Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
8. Follow up with customers to ensure their requests, and inquiries, are addressed satisfactorily.
9. Meet or exceed performance goals related to customer satisfaction, response times, ...
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