Job Description
OVERVIEW:
Custom Computer Specialists is looking to hire a Helpdesk Support Technician – Level I to be an integral part of our Onsite Services Team whose function is to provide full time, on-site, end user support for client near Hampton Connecticut. Custom is looking for an individual who will contribute to Custom’s overall success by providing exceptional client support with high levels of satisfaction in a technically diverse environment.
Salary: $40,000- $48,000
RESPONSIBILITIES:
Custom Computer Specialists is looking to hire a Helpdesk Support Technician – Level I to be an integral part of our Onsite Services Team whose function is to provide full time, on-site, end user support for client near Hampton Connecticut. Custom is looking for an individual who will contribute to Custom’s overall success by providing exceptional client support with high levels of satisfaction in a technically diverse environment.
Salary: $40,000- $48,000
RESPONSIBILITIES:
- Providing premium, white-glove deskside support to client end users.
- Providing support to other Custom Computer divisions, including Managed Services and Project Services, as needed.
- Oversee and maintain the ticketing system to ensure efficiency and organization.
- Manage inbound tickets from initiation to resolution, ensuring timely and effective support.
- Provide in-person support for...
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