Level 1 System Engineer

Contract Incentive: 1 month of Bonus upon completion of 1 year contract + Performance Bonus

Job description:

The L1 System Engineer is responsible for:

• To provide 24 x 7 support for Data Center running on 12 hours shift

• Assisting the Customer in the verification, isolation and/or provision of a

temporary work around for the incident/problem logged.

• Resolving the incident/problem onsite.

• Escalating unsolvable problems and service requests to the System and/or

Software Engineer and reporting the escalation to the Project Manager.

• Generating the relevant administrative records and reports.

• Introducing and integrating new technologies into existing environments.

• Applying operating system updates, patches, and configuration changes.

• Adding, removing, or updating user account information, resetting passwords, etc.

• Answering technical queries <...