Job Description

JOB DESCRIPTION

Job Title

Level 1 Technical Support Engineer - 6-month fixed term contract

Job Description

Seeking a highly skilled coordinator to join our Professional Services (PS) team. Position is responsible for providing Technical Support to our International customers – Europe, Middle-East, Asia-Pacific, reporting to the Director of Professional Services, International. No on call during outside office hours needed for this position. 24/7 is achieved via our France and US support desks.

The position is based in Paris, France.

Your role:

  • Managing and answering queries and complaints from installed customers
  • Performing a preliminary diagnostics and identification of the issue
  • Troubleshooting network, hardware or configuration issues
  • Following up and updating customers per phone or email
  • Escalate and collaborate complex issues to Level 2 support team
  • Escalate to suppor...

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